🧠 Articles: Where Knowledge Lives in Basecamp

At DataZen, we use Basecamp Articles to store and share everything our team needs to know—from onboarding steps to process updates and merchant-specific notes. If you're looking at this right now, you're reading an Article!

Articles are designed to be short, specific, and easy to keep up-to-date. They're written by the people who actually do the work, so the information is clear, helpful, and grounded in real experience.

✍️ How to Create an Article in Basecamp

Creating an Article in Basecamp is straightforward, and helps keep our internal knowledge strong and organized.

Here’s how to do it:

How to Create and Contribute to Articles in Basecamp 

🧹 Keeping Articles Up-to-Date

We don’t let information go stale. Articles should be reviewed regularly, especially after a process change or system update. If you spot something outdated, jump in and make the edit—or add a comment for someone who can.

If it’s a recurring update (like onboarding steps or tool permissions), consider adding a quarterly reminder in Asana to review it.

💡 Tips for Great Articles

• Use real language, not jargon

• Write as if you're explaining it to someone new

• Break it up with headers, bullets, and visuals

• Include helpful links and screenshots where needed

• Stay positive and action-oriented

✅ Example Use Cases

• How to connect a new merchant to A2X

• QBO vs Xero permissions walkthrough

• Onboarding flow for new team members

• Tips for communicating with high-volume merchants