At DataZen, we use Basecamp Articles to store and share everything our team needs to know—from onboarding steps to process updates and merchant-specific notes. If you're looking at this right now, you're reading an Article!
Articles are designed to be short, specific, and easy to keep up-to-date. They're written by the people who actually do the work, so the information is clear, helpful, and grounded in real experience.
Creating an Article in Basecamp is straightforward, and helps keep our internal knowledge strong and organized.
Here’s how to do it:
How to Create and Contribute to Articles in Basecamp
We don’t let information go stale. Articles should be reviewed regularly, especially after a process change or system update. If you spot something outdated, jump in and make the edit—or add a comment for someone who can.
If it’s a recurring update (like onboarding steps or tool permissions), consider adding a quarterly reminder in Asana to review it.
Use real language, not jargon
Write as if you're explaining it to someone new
Break it up with headers, bullets, and visuals
Include helpful links and screenshots where needed
Stay positive and action-oriented
How to connect a new merchant to A2X
QBO vs Xero permissions walkthrough
Onboarding flow for new team members
Tips for communicating with high-volume merchants
Article ID: 300
Created: May 22, 2025
Last Updated: May 25, 2025
Author: Sarah Konschuh [sarah@datazen.org]
Online URL: https://basecamp.datazen.org/article/🧠-articles-where-knowledge-lives-in-basecamp-300.html